Privacy Policy

Some Netciples services may require authorised access to client systems, cloud environments, applications, devices, networks or business information.

Where we handle personal information on behalf of a client, we will only access and use that information as reasonably necessary to provide the agreed services, meet our legal obligations, protect systems and information, or as otherwise authorised by the client.

The handling of client information may also be governed by the relevant service agreement, statement of work or other contractual arrangements between Netciples and the client.

Netciples uses third-party technology and cloud services to operate our business and deliver services.

Depending on the service involved, these providers may process or store information on infrastructure located in Australia or overseas.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps as required by applicable Australian privacy law.

When you visit our website, certain technical information may be collected automatically, including your IP address, device or browser information, pages visited and information about how you interact with the website.

We may use this information to operate the website, understand its performance, improve user experience, maintain security and identify technical issues.

Our website may use technologies or services provided by third parties for hosting, security, analytics or similar website functions.

Netciples may use artificial intelligence and automation technologies as part of our business operations and services.

Where personal information is processed using these technologies, we will handle that information in accordance with this Privacy Policy and applicable privacy laws.

Where automated systems are used in a way that could significantly affect an individual's rights or interests, we will apply appropriate safeguards and human oversight where required by law.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, authentication, security monitoring, system protections, secure technology services and administrative procedures appropriate to our operations.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our business, contractual and legal obligations.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

You may contact us to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, we may be permitted or required by law to refuse access. If this occurs, we will provide an explanation where required.

If you have a question or complaint about how Netciples handles your personal information, please contact us using the details below.

We will review your enquiry or complaint and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). www.oaic.gov.au

Netciples may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal obligations or information-handling practices.

The current version will be published on our website with the date it was last updated.

For privacy enquiries, access or correction requests, or privacy complaints, please contact: